Older Devices

If you are using an older mobile device such as iPhone 4, some functionality of FuelCheck may not be supported.

Location Services

Location Services allow FuelCheck to use information from cellular, Wi-Fi, and Global Positioning System (GPS) networks to determine your approximate location. To use features such as finding your nearest service station, or your current distance from a particular service station, you must enable Location Services on your device and browser to give permission to FuelCheck before it can use your location data.

General Instructions:

(Allow FuelCheck access to your location)

1. Open your browser app.
2. Go to fuelcheck.nsw.gov.au
3. Touch Allow on the message that shows up.

Find the cheapest fuel on my route

1. Tap 'My Trip' on the FuelCheck tab bar.
2. Enter your starting location (or leave as Current Location) and your destination.
3. The map will show your route and the cheapest station for your selected fuel type.
4. Click on the cheapest station and it will display how much you will save by filling at this station.

Note: The maximum detour distance by default is set to 500 metres. This can be adjusted in Settings.

Set a favourite station

1. Tap 'Favourite' on the FuelCheck tab bar.
2. Tap Add in the top-right corner of the screen.
3. To add a favourite station, search by entering a brand, suburb or postcode. Select the station you wish to add as a favourite.
4. Tap the Add to Favourite Star icon.

Notification

To receive notifications you need to add a favourite station.

1. Tap 'Settings' on the FuelCheck tab bar.
2. Tap 'Notifications'.
3. Tap the topmost toggle switch to 'Allow Notifications'.
4. Tap 'Favourite Stations Threshold' to set a price threshold for a specific fuel type to which you will receive alerts when petrol prices drop below.
   1. Tap the toggle switch to apply the price drop threshold to favourite stations.
   2. Tap Add in the top-right corner of the screen to set additional price drop thresholds for different fuel types.
5. Tap the bottom toggle switch to receive 'Favourite Station Alerts'.

Price discrepancy

If you see a difference in price between FuelCheck and the pump, you should first alert the service station operator. If this fails to resolve the issue, or if you are not satisfied with the operator’s response, you can lodge a complaint with NSW Fair Trading.

Report discrepancy via FuelCheck

To lodge a price discrepancy complaint directly through FuelCheck, you’ll need to do so while still at the service station.

1. Tap on the relevant station in map view or list view.
2. Tap 'Report Price Mismatch'.
3. The service station detail will automatically add to the form.
4. Attach evidence of the price discrepancy (photo of the service station signage or bowser display screen, or a receipt showing price paid).
5. Tap 'Submit'.

Fuel type not listed

FuelCheck will display all types of fuel that are currently available for purchase. If a particular service station is not displaying a type of fuel this could be because they don’t supply that fuel or it is temporarily out of stock.

Enable Location Access

To use features such as finding your nearest service station, or your current distance from a particular service station, you must enable Location Services on your device and browser to give permission to FuelCheck before it can use your location data.

1. On your device, go to Settings -> FuelCheck.
2. Allow FuelCheck to access your Location.
3. Tap Allow on the message that shows up.

Or

1. Go to FuelCheck app.
2. Tap Settings -> Change Location Preferences.
3. You will be redirected to your iOS Settings.
4. Allow FuelCheck to access your Location.

1. On your device, go to Settings -> Apps -> FuelCheck.
2. Select Permissions to access your Location.
3. Tap the toggle switch to enable location sharing.